The registration and score reporting services on this website will be temporarily unavailable on Tuesday, December 3, 2024, between 7:30 a.m. and 4:30 p.m. Eastern Time, for system maintenance. We apologize for any inconvenience. Online-proctored exams scheduled during this time will not be affected; however, there may be a brief period where appointments may not be started. If you cannot begin your appointment, please wait a short period and then try again.

Withdrawal/Refund Policy

Withdrawals

If after registering for a test you wish to withdraw your registration, you may do so according to the following procedure:

If you have not yet scheduled your test: Submit a withdrawal request through your account.

If you have already scheduled your test:

First, cancel your test appointment at least 24 hours before your scheduled testing time. To cancel your appointment, log in to your account, click "Reschedule," and follow the instructions provided.
After cancelling your test appointment, submit a withdrawal request through your account.

If you registered for a test with subtests and wish to modify your subtest selection, you must withdraw your registration and reregister.

Refunds

If you withdraw your registration before you have scheduled your test appointment or if you cancel your test appointment at least 24 hours before your scheduled testing time and then withdraw your registration, you will receive a full refund of your test fee. In most cases, your refund will be issued by Evaluation Systems within one week of your request; however, some requests may take additional time to resolve.

If you are absent from the test, you will not receive a refund or credit of any kind.

Your registration is valid for one year from the date of issue. If you do not schedule a test appointment and take your test within one year, or withdraw your registration within one year, your registration will expire and you will receive no refund or credit of any kind.

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